We’re hiring! Technical Support Engineer

An exciting opportunity has arisen for a Technical Support Engineer to join our Company on a permanent basis.

(37 hours per week – 8.45am to 5.00pm Monday to Thursday, 8.45am to 4.30pm Friday)

About us

Established in 1957, Filon is a private limited company with a turnover of over £12m with approximately 80 employees in the UK. We are a leading manufacturer of GRP construction products including industrial rooflights, valley troughs for slate and tile roofs, flat sheet and bespoke profiles. Our products are supplied to distributors and contractors throughout the UK.

Being part of Filon means being united across all departments by our core values. We collaborate as one team and offer generous training and development opportunities which will empower our people and create a culture of teamwork. We pride ourselves on our friendly and inclusive culture and we continually strive to maintain this.

What you’ll do

The Technical Support Engineer will provide technical and commercial support to internal and external customers. This will include providing technical specification and product guidance, solving technical issues, creating CAD drawings and details. You will have a critical involvement in meeting the demands of the customer by delivering a manufactured product from concept to production whilst meeting client specification within the agreed cost, time and quality parameters.   You will contribute to departmental output which meets the demands of all business stakeholders whilst in accordance with the Company Quality Systems. Working in an efficient and safe manner you will add to the overall productivity and profitability of the Company.

Key capabilities to include

The preparation of tool drawings using calculation methods and CAD software for CNC cutting and press knives Detailed understanding of and the ability to interpret and create technical drawings Site support to contractors and customers as and when required; using measuring up and advise on specifications Investigate and reporting customer complaints and agreeing corrective action with the customer/contractor Provide support to the Technical Supervisor with the day-to-day operations of the Technical Department including responding to customer technical enquiries of varying complexity Be involved with leading the research and development of new and exciting products, including investigation work, reverse engineering, testing, product trials and chairing development meetings Support the Technical Department in ad hoc duties, to include telephone and email to customers, contractors and other Filon departments, collating and creating technical specifications and instruction documents. This will also include being involved with trade exhibitions.

What you’ll bring

Essentials:

• Background experience of AutoCAD Software
• Background experience of Solidworks
• Engineering Degree or similar
• Excellent verbal and written communication
• Customer-focussed with an ethical approach
• The ability to communicate with individuals at all levels and from diverse backgrounds, sectors and business types
• Strong IT skills to include Microsoft Office, AutoCAD and Solidworks
• The ability to read and produce technical drawings
• Motivated with a strong team working ethic
• Ability to prioritise workload and manage time effectively

Desirables:

• Working knowledge of the construction industry, industrial roofing and cladding in particular
• A knowledge of relevant Building Regulations and product standard
• To have a willingness to learn and develop new skills.

What you’ll get

Salary: TBD depending upon experience.

You will be offered entrance to the Company profit related pay scheme, pension contribution, generous holiday allowance and free on-site parking.

Apply now to join our Company during an exciting period of growth.

Contact:

HR Department carlycharles@filonproducts.co.uk