We’re hiring! Sales Office Administrator

An exciting opportunity has arisen for a Sales Office Administrator to join our Company on a permanent basis.

(37 hours per week – 8.45am to 5.00pm Monday to Thursday, 8.45am to 4.30pm Friday)

About us

Established in 1957, Filon is a private limited company with a turnover of over £12m with approximately 80 employees in the UK. We are a leading manufacturer of GRP construction products including industrial rooflights, valley troughs for slate and tile roofs, flat sheet and bespoke profiles. Our products are supplied to distributors and contractors throughout the UK.

Being part of Filon means being united across all departments by our core values. We collaborate as one team and offer generous training and development opportunities which will empower our people and create a culture of teamwork. We pride ourselves on our friendly and inclusive culture and we continually strive to maintain this.

What you’ll do

The Sales Office Administrator will contribute to the overall efficient company operations by delivering pro-active sales administration support and customer care. You will provide a sales service that processes enquiries, orders and delivers excellent customer service.

Working within a team and in conjunction with other departments of the business, you will carry out functions as directed by the Sales Office Manager to ensure that you contribute to departmental output that meets the demands of the customer both internally and externally

Key capabilities to include

Receive orders from customers and ensure they are processed promptly and accurately Receive written and verbal enquiries, calculate prices, process and send quotes back to the customer in a timely manner. Provide customer service and ensure enquiries from customers and potential customers, are dealt with in an efficient and prompt manner. Process orders through the SOP system in an efficient and prompt manner, ensuring customers are informed of receipt, delivery dates etc. Liaise with internal departments regarding customer inquiries in respect of stock/production/delivery times, technical information, account queries, etc Undertake all admin duties, filing etc. related to customer orders. Deal with customer complaints in an efficient manner and in accordance with internal Quality procedures. Take an active role in adhering to the Company Health and Safety Policy Undertake any other relevant duties as required by the Department Supervisor and/or Departmental Managers

What you’ll bring

Essentials:

• Excellent written and verbal communicator
• Accuracy and attention to detail
• Ability to prioritise own workload
• Ability to work under pressure
• Customer focused with ability to build rapport
• Ability to handle multiple responsibilities on a regular basis.

Desirables:

• To have a willingness to learn and develop new skills

What you’ll get

Salary: £22,126.00 p.a.

You will be offered entrance to the Company profit related pay scheme, pension contribution, generous holiday allowance and free on-site parking.

Apply now to join our Company during an exciting period of growth.

Contact:

HR Department carlysneade@filonproducts.co.uk